At Omni, we know that sometimes plans change. That means that some of your renters may need to change the start or end dates of their rental for various reasons.
So what happens if a renter wants to extend their rental?
First, they’ll need to reach out to our Customer Success team. Once they do so, our team will double check that your listing isn’t already booked for another appointment. If it isn’t, we’ll extend the return date and the order will be updated on your store dashboard.
If all quantities of the listing are already booked for that date, we’ll search for some alternative items from your storefront that would work just as well and make recommendations for your user.
On the other hand, if your renter needs to move the start date we’ll ask them to cancel the order and rebook the listing for the correct dates.
In either case, as soon as our Customer Success team is notified we’ll follow up with you via email to notify you of any order changes we’ve facilitated.