In order to process a claim on an item, we’ll ask you for some of the following details and documents:
- Original purchase date
- Original purchase price
- Original purchase receipt (if available)
- Photos of any damages
- Professional repair invoice or estimate
- Copy of a police report (for some incidents of theft)
These details and documents will help us ensure that you’re getting compensated the correct amount for your items. It may seem like a lot, but don’t worry! Our claims team will be there to guide you through every step of the process.