What is Omni's refund policy?

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There are a few instances in which you'll receive a refund from Omni:

Cancellation

You can cancel an order on your dashboard at any time before the end of the day that the rental is booked to be picked up. Please view our Cancellation Policy for reference. Once you have cancelled your order, you will automatically be refunded the full rental cost and security deposit amount.

No Show

Omni charges all No Show orders for one reservation day. We understand if you can't show up for your rental due to extenuating circumstances. If for any reason you do not show up for your rental, please view our No Show policy. For orders that are multiple days long, our Customer Success team will refund you the remaining amount paid for the order.

Security Deposit

For some rental items, Omni charges a temporary security deposit. The deposit amount varies depending on both the type of item and how long you plan on renting for. You can expect your deposit to be refunded within 3 days after dropping off your rental. This is so our team can audit the item(s) and make sure they were returned in the same condition they were received.

 

Please note that all Omni refunds may take your bank some time to process. Depending on who you bank with, this can take anywhere from 3-7 business days.

 

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